Warranty Policy
At The Tech Co, we are committed to delivering reliable, transparent, and high-quality computer repair and IT support services. This policy outlines our warranty coverage along with our No Fix, No Fee Guarantee.
1. No Fix, No Fee Guarantee
If we cannot fix your problem, you don’t pay for the repair labour.
What this means:
– If we are unable to resolve the original issue, no labour charges will apply
– You will only be charged if:
– The issue is successfully diagnosed and fixed
– You approve additional work or parts replacement
Exceptions:
– Diagnostic service agreed in advance
– Issue outside original scope
– Customer declines recommended repairs
– Hardware faults requiring parts replacement
– Third-party or external system issues
2. Service Warranty
We provide a 30-day warranty on all labour and repair services.
Covered:
– Recurrence of the same issue
– Faults related to original repair
– Errors from our work
Not covered:
– New issues
– Software changes after service
– Malware/virus after completion
– Misuse or accidental damage
3. Parts & Hardware Warranty
Parts supplied are covered by manufacturer warranty usually 12 months..
4. Onsite Service Warranty
– Applies only to resolved issue
– Revisit within 30 days at no labour cost for same issue
5. Remote Support Warranty
– Covered under 30-day warranty
– Applies only to original issue
6. Warranty Exclusions
– Physical damage
– Data loss
– Third-party software issues
– Internet/network issues beyond control
7. Customer Responsibilities
– Provide accurate info
– Follow recommendations
– Avoid third-party repairs
8. Warranty Claims Process
1. Contact us
2. Provide proof of service
3. Describe issue
4. Schedule resolution
9. Limitation of Liability
We are not liable for data loss or indirect damages. Liability is limited to service cost.
10. Australian Consumer Law Notice
Nothing excludes your rights under ACL.
11. Contact Us
The Tech Co
Phone: 0481345669
Email: help@thetechco.com.au
Service Area: Perth, WA
12. Policy Updates
This policy may be updated anytime.