Privacy Policy
Introduction
At The Tech Co, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when providing onsite computer repair and IT support services. By using our website or engaging our services, you agree to the terms outlined in this policy.
Information We Collect
We may collect personal information necessary to provide our services, including:
• Name
• Phone number
• Email address
• Business or residential address
• Device details (computer, laptop, network equipment)
• Service history and support records
• Billing and payment information
• Any information you provide during service requests or enquiries
We may also collect limited technical information when you visit our website, such as:
• IP address
• Browser type
• Pages visited on our website
• Cookies and analytics data
Why we collect Personal information
Customers
If you are a customer, we collect personal information to provide IT repair and support services for your computer, network, and peripheral devices, including
related technical services. We aim to collect only the information necessary to deliver the specific services you request.
Job Applicants
If you apply for employment or seek to work with us as a contractor, we collect information required to assess your qualifications, skills, and suitability for the
position.
Employees and Contractors
If you are employed by us or engaged as a contractor, we collect and use personal information for purposes related to managing your employment or contractual relationship with our business.
How We Use Your Information
We use your personal information to:
• Provide onsite computer repair and IT support services
• Respond to service requests and enquiries
• Schedule appointments and communicate with you
• Diagnose technical issues
• Maintain service records
• Process payments and invoices
• Improve our services and customer experience
• Comply with legal obligations
Access to Your Devices and Data
When providing technical support, we may need access to your computer systems, files, software, or network devices. We will only access information necessary to diagnose and resolve technical issues. Our technicians treat all client data as confidential and will not access personal files unless required for troubleshooting and with your permission where possible.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures include:
• Secure storage of service records
• Restricted access to client information
• Secure communication channels where possible
• Regular review of internal data protection practices
However, no method of data transmission or storage is completely secure, and we cannot
guarantee absolute security.
Disclosure of Information
We do not sell or rent your personal information to third parties.
Your information may only be shared in limited circumstances, including:
• Payment processors for billing purposes
• Software or hardware vendors if required to resolve technical issues
• Legal or regulatory authorities if required by law
All third parties are expected to handle personal information in accordance with privacy
obligations.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve website performance and understand visitor behaviour. Cookies help us analyse website traffic and enhance the user experience. You may choose to disable cookies through your browser settings.
Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated. To make a request, please contact us using the details below.
Retention of Information
We retain personal information only for as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes. When information is no longer required, we take reasonable steps to securely delete or anonymise it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
The Tech Co
Email: help@thetechco
Phone: 0481345669
Address: